Accessibility Statement

Amazon’s vision is to become Earth’s most customer-centric company. That means making our devices and services accessible to everyone, especially people with disabilities. 

We are continually working to improve the accessibility of our products and services, so that our customers, including those with disabilities, can have simple, accessible, intuitive, and secure interactions with the products and services that Amazon offers.  

How to browse eero.com, and support.eero.com,  using accessibility features

1. Use keyboard navigation on a desktop computer: The site can be navigated using a keyboard. Use up/down arrow or page up/page down keys to scroll. Use the Tab key to navigate to links and form fields. Use the ENTER key to make a selection.

1. Use the zoom feature, large font, and contrast support built into your browsers: Please refer to your browser documentation for help on how to use these features. On mobile, we support dynamic text, and will conform to the zoom settings for the Android/iOS device used to browse the site. These settings can be changed in the accessibility settings for the mobile device being used.

How eero.com and support.eero.com work..

You can shop for products and services directly from eero through eero.com  (if available for your country) or from Amazon.com (or the Amazon site for your country). Occasionally, a product on eero.com will link to amazon.com, dependent on product availability directly from eero. You may browse products and services on our home page, store pages, or product detail pages. If purchasing through eero.com is available for your country, you may add products to your shopping cart as you browse using the “Add to Cart” button. When you are ready to complete your purchase, view your cart and proceed to checkout, then review the summary page showing your selected products, prices, and delivery options with related costs. You can find detailed information about the terms applicable to your order on our terms of service page.

Your eero account page allows you to manage your subscription preferences if purchased through eero.com. You can view your account information, network names, and creation dates, manage your subscriptions, manage payment methods, cancel your subscriptions, manage cookie preferences, and view your third party eero Plus accounts. If you purchased a subscription via a third party platform or through an authorized reseller such as an internet service provider, management of that subscription is exclusive to that platform. 

How to browse the eero app  using accessibility features

The eero app supports built-in iOS and Android accessibility features and settings, including zoom and dynamic text sizing. When configured on the device, users are able to navigate the eero app in the same way that they navigate built-in experiences on their device.

How the eero app works..

You can navigate the eero app using touch controls or voice commands depending on your mobile devices settings. You can use the app to the manage networks, including all available network settings, manage network names and passwords, manage account information, and contact support via links to support.eero.com

How eero pages and apps are designed  

We continuously make updates to eero.com, and our efforts to maintain accessibility and usability are ongoing. While we strive to make the website accessible, we recognize that as the range of assistive technology is wide and varied, some issues may be encountered by certain assistive technology options. We have an ongoing relationship with accessibility experts for eero.com, who offer design and development consultation. 

Pages across eero support navigation using a keyboard, screen reader, or other assistive technologies. Most pages on our website support zooming without layout issues. eero.com is compatible with major modern browsers and assistive technologies. You can browse and navigate eero.com using assistive technologies. eero.com is built using a combination of HTML, JavaScript, CSS, and native and it leverages operating system and device level APIs to support assistive technologies in ways customers are familiar with.

How we make eero pages accessible 

We work backwards from the needs of all our customers to deliver equitable experiences. Our approach is informed by multiple accessibility guidelines and industry best practices such as the EN 301 549 and the Web Content Accessibility Guidelines (WCAG) 2.2. Level AA.  We have a policy of integrating accessibility requirements and best practices throughout the design and development of our services. We conduct regular accessibility testing, including self-assessments and external evaluations by accessibility experts, to help ensure our customers using assistive technologies can access our services effectively. We have established policies and processes to prevent and address accessibility issues before they reach our customers and respond quickly when customers encounter problems. We continually educate and promote awareness about accessibility among our teams. Our internal accessibility subject matter experts offer design and development consultation, establish and promote best practices that raise the bar for customers with disabilities, organize training sessions and events to raise awareness and establish baseline knowledge for building accessible experiences, and ensure that all employees are equipped to create inclusive content and experiences for our customers.

Please Contact Us if you encounter issues, have questions or would like to provide feedback on eero.

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